Return & Refund Policy

Last Updated: October 18, 2026

Thank you for shopping with Cartixa!

At Cartixa, customer satisfaction is important to us. We aim to provide a convenient and reliable shopping experience. If you experience an issue with your order, our customer support team is here to assist you.

Please review our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We offer a 7-day return request window for eligible products, starting from the date your order is delivered.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.

• The product must include its original packaging, accessories, and tags, where applicable.

• Proof of purchase or an order number must be provided.

• The return request must be submitted within 7 days of delivery.

Return eligibility may vary depending on the product type and any conditions stated on its product page.

Returns are subject to verification and approval in accordance with this policy and applicable consumer protection laws.

2. How to Request a Return

If you wish to return an eligible product, please follow these steps:

1. Contact our customer support team at cartixaa@gmail.com.

2. Provide your order number, product name, and reason for the return.

3. If the item is damaged, defective, or incorrect, include clear photographs or a short video showing the issue.

4. Our team will review your request and provide return instructions if applicable.

Important: Please do not send products back without contacting us first. Unauthorized returns may be difficult to process.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Our support team will review the issue and may request photographs, videos, or additional details.

Depending on the circumstances, we may arrange an appropriate replacement, exchange, or refund.

For verified incorrect, damaged, or defective items, Cartixa will cover reasonable return shipping costs where a return is required.

Your rights under applicable consumer protection laws remain unaffected.

4. Non-Returnable Products

For hygiene, health, and safety reasons, certain products may not qualify for change-of-mind returns, including:

• Opened or used beauty and skincare products.

• Opened perfumes and personal hygiene products.

• Used medical or respiratory care equipment.

• Worn footwear and other used personal items.

• Products damaged through misuse or improper handling.

Other product-specific restrictions may be stated on the relevant product page.

These exclusions do not remove any rights customers may have in relation to defective, damaged, incorrect, or misdescribed products under applicable law.

5. Exchanges

Exchanges may be available for eligible products, depending on stock availability and product condition.

To request an exchange, contact cartixaa@gmail.com before returning your item.

If the requested replacement is unavailable, our team will discuss the available alternatives, including a refund where applicable.

6. Refund Process

Once we receive and inspect an approved return, we will notify you of the outcome.

If your refund is approved, we will initiate the refund as promptly as reasonably possible.

Refund methods depend on the original payment method:

• Prepaid Orders: Refunds will generally be issued to the original payment method where possible.

• Cash on Delivery (COD): Approved refunds may be processed through bank transfer or another mutually agreed refund method.

The time required for funds to appear in your account may vary depending on your bank or payment provider.

If you experience an unusual delay after refund confirmation, please contact our support team.

7. Return Shipping Charges

Return shipping costs depend on the reason for the return.

• Damaged, defective, or incorrect products: Reasonable return shipping costs will be covered by Cartixa where applicable.

• Change-of-mind returns: Customers are generally responsible for return shipping charges, unless otherwise agreed or required by law.

Any applicable shipping charges will be communicated before the return is arranged.

8. Order Cancellation

If you need to cancel or modify your order, please contact us as soon as possible.

Cancellation requests can generally be considered before an order has been dispatched.

Once the package has been shipped, cancellation may not be possible, and the applicable return process may need to be followed.

Eligible prepaid-order refunds will be processed according to this policy.

9. Refund and Return Exceptions

Returns or refunds may be declined where a product does not meet the applicable eligibility requirements, provided doing so is consistent with applicable law.

Examples may include products that have been used, altered, or damaged after delivery through improper handling.

Cartixa reserves the right to review return requests individually while respecting customers' statutory rights.

10. Contact Us

If you have questions about a return, refund, exchange, damaged item, or order cancellation, please contact us.

Store: Cartixa

Email: cartixaa@gmail.com

Our customer support team will assist you with your request.

Thank you for choosing Cartixa.

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