Terms of Service

Last Updated: October 18, 2026

Overview

Welcome to Cartixa — Everything You Need, One Cart.

These Terms of Service govern your use of the Cartixa website, products, services, and related features (collectively, the "Services").

Throughout these Terms, "Cartixa," "we," "us," and "our" refer to the store operator. "You" and "your" refer to customers and other visitors using our Services.

Our online store is powered by Shopify, which provides the e-commerce technology that enables us to offer our products and services.

By accessing our website or placing an order, you agree to these Terms of Service and our applicable store policies.

Please read these Terms carefully before using our Services.

Nothing in these Terms limits your rights under applicable consumer protection laws.

1. Eligibility and Customer Accounts

By using our Services, you confirm that you are legally permitted to enter into a purchase agreement or are using the Services with the necessary permission of a parent or legal guardian.

When creating an account or placing an order, you agree to provide accurate and current information, including your name, email address, phone number, billing details, and delivery address.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you suspect unauthorized access.

We may restrict accounts involved in fraudulent, unlawful, or abusive activity, subject to applicable law.

2. Products and Product Information

At Cartixa, we aim to provide accurate product descriptions, photographs, specifications, prices, and availability information.

However:

• Product colors may appear slightly different depending on your device or screen settings.

• Product packaging or appearance may vary where the manufacturer or supplier makes changes.

• Product availability and specifications may change.

• Product images are provided for identification and illustration purposes.

We make reasonable efforts to keep listings accurate and to supply products consistent with their descriptions.

Customers should review product descriptions, available options, and specifications before placing an order.

Any manufacturer's warranties or product-specific terms will be disclosed where applicable.

3. Orders and Order Confirmation

When you place an order through Cartixa, you submit a request to purchase the selected products.

After receiving your order, we may review product availability, delivery details, and payment information before confirming it.

We reserve the right to decline or cancel orders for legitimate reasons, including:

• Products being unavailable.

• Incorrect pricing or product information.

• Suspected fraudulent transactions.

• Incorrect or incomplete delivery information.

• Delivery restrictions or circumstances preventing fulfillment.

If a prepaid order cannot be fulfilled, any amount collected for the cancelled items will be refunded in accordance with applicable law.

An order confirmation acknowledges your purchase request and does not necessarily mean that the order has been dispatched.

4. Pricing and Payment Methods

All product prices displayed on Cartixa are generally shown in Pakistani Rupees (PKR) unless otherwise indicated.

We aim to display accurate pricing and clearly identify applicable charges before checkout completion.

Payment methods may include:

• Cash on Delivery (COD), where available.

• Online payment methods supported and enabled at checkout.

Only payment methods displayed during checkout are available for a particular order.

Prices and promotional offers may change without prior notice, but confirmed purchases will be handled according to their applicable order terms and legal requirements.

Any applicable taxes, delivery charges, or other mandatory fees will be disclosed as required before purchase.

5. Shipping and Delivery

Cartixa currently provides shipping services within Pakistan.

Our estimated delivery time is 3–5 days for most orders, subject to destination, courier availability, order processing, and other circumstances.

Delivery estimates are not unconditional guarantees.

Delivery may be affected by:

• Public holidays.

• Courier service disruptions.

• Weather conditions.

• Remote delivery locations.

• Unexpected supply or logistical issues.

Shipping charges will be displayed at checkout.

Orders above Rs. 3,000 may qualify for free shipping where the offer is applicable and reflected at checkout.

Customers must provide accurate shipping information to avoid delivery problems.

For more information, please review our Shipping Policy.

6. Cash on Delivery (COD)

Where Cash on Delivery is available, customers may pay the applicable order amount upon delivery.

By selecting COD, you agree to provide accurate contact and delivery information and make reasonable arrangements to receive your order.

Cartixa may contact customers to verify orders before dispatch.

Repeated fraudulent orders, intentionally incorrect information, or abusive conduct may result in restrictions on future orders, subject to applicable law.

7. Returns, Refunds and Exchanges

We want customers to have a reliable shopping experience.

Returns and refunds are handled in accordance with our published Return & Refund Policy and applicable consumer protection laws.

Eligibility may depend on the product type, condition, and reason for the return.

Customers should contact our support team before sending any item back.

If you receive an incorrect, defective, or damaged product, please contact us promptly so we can review the issue and arrange an appropriate resolution.

Approved refunds may be issued through the original payment method or, for eligible COD transactions, an agreed alternative.

For further details, please review our Return & Refund Policy.

8. Order Changes and Cancellations

If you need to modify or cancel an order, please contact Cartixa as soon as possible.

We will make reasonable efforts to accommodate changes before dispatch.

Once an order has been handed over for delivery, modifications or cancellation may not be possible.

Any eligible refund or return will be handled according to our Return & Refund Policy and applicable law.

9. Intellectual Property

The Cartixa brand name, logo, original website content, design elements, and other materials owned by Cartixa are protected by applicable intellectual property laws.

Product photographs, descriptions, trademarks, logos, and other materials belonging to manufacturers, suppliers, or third parties remain the property of their respective rights holders.

You may not reproduce, distribute, commercially exploit, or misuse protected website materials without the necessary permission or another lawful basis.

Purchasing a product does not transfer ownership of any associated trademark, copyright, patent, or other intellectual property.

10. Third-Party Services and Tools

Our website may use third-party services, including payment providers, shipping partners, customer support tools, and other integrations.

These providers may operate under their own terms and privacy policies.

We are not responsible for the independent operations of third-party services outside our reasonable control.

Nothing in this section removes any responsibility Cartixa has to customers under applicable law.

11. External Website Links

Our website may contain links to external websites for additional information, services, or resources.

We do not necessarily control or endorse these websites.

Customers should review the terms and privacy policies of third-party websites before using their services.

We are not responsible for independently operated external website content, except where applicable law provides otherwise.

12. Relationship with Shopify

Cartixa uses Shopify's e-commerce platform to operate its online store.

Shopify provides technology and infrastructure for store functionality, including certain checkout and transaction-related services.

Purchases made through Cartixa are transactions between the customer and Cartixa, not direct sales by Shopify.

Product fulfillment, customer service, and merchant obligations remain the responsibility of Cartixa, subject to the roles and legal responsibilities of applicable service providers.

13. Privacy and Data Protection

We respect the importance of protecting customer information.

Personal information submitted through our website may be used for legitimate business purposes, including:

• Processing and fulfilling orders.

• Arranging shipping and delivery.

• Providing customer support.

• Processing payments and refunds.

• Preventing fraud.

• Sending marketing communications where permitted.

Information may be shared with service providers where necessary for these purposes and in accordance with applicable law.

Please review our Privacy Policy for more information about data collection, processing, and your rights.

14. Customer Reviews and Feedback

Customers may submit feedback, ratings, reviews, and suggestions relating to our products or shopping experience.

By submitting content, you confirm that your feedback is truthful to the best of your knowledge and does not violate applicable laws or third-party rights.

You grant Cartixa permission to display and use submitted feedback for legitimate store operations and promotional purposes, subject to applicable law and our Privacy Policy.

We may moderate or remove reviews that contain spam, unlawful content, harassment, or misleading information.

We do not require customers to submit positive reviews.

15. Errors and Inaccuracies

Although we make reasonable efforts to maintain accurate website information, occasional errors may occur.

These may relate to:

• Product descriptions.

• Product images.

• Prices and discounts.

• Stock availability.

• Delivery charges.

• Promotional information.

If an error affects an order, we will take appropriate corrective action and communicate with the customer where necessary.

Any order cancellation or refund arising from such an error will be handled according to applicable law.

16. Prohibited Activities

You agree not to misuse our website or Services.

Prohibited activities include:

• Using the website for unlawful or fraudulent purposes.

• Providing intentionally misleading information.

• Attempting unauthorized access to website systems or accounts.

• Uploading malicious software or harmful code.

• Infringing intellectual property rights.

• Harassing or threatening other customers or employees.

• Interfering with the website's normal operations.

• Misusing customer information.

• Conducting unauthorized scraping, spam, or automated activity that violates applicable access restrictions.

We reserve the right to take reasonable action against misuse, including restricting access where legally permitted.

17. Automated Tools and Agents

Automated tools, bots, and software agents interacting with Cartixa must comply with applicable laws and website access restrictions.

Such tools must not:

• Bypass security measures.

• Attempt unauthorized transactions.

• Misrepresent their identity where identification is required.

• Circumvent restrictions intended to protect customers or website systems.

• Access or collect protected information without authorization.

Cartixa may implement reasonable technical measures to protect the Services from unauthorized automated activity.

18. Account Suspension and Termination

We may suspend or restrict access to the Services when reasonably necessary to protect customers, prevent fraud, comply with legal obligations, or address serious violations of these Terms.

Termination or restriction of website access does not remove obligations already arising from valid transactions.

Any outstanding refunds, lawful customer claims, or other non-waivable rights remain unaffected.

19. Product Warranties and Disclaimers

Certain products may be covered by manufacturer or supplier warranties, where expressly stated.

Any specific warranty will be described in the relevant product information or provided with the product where applicable.

We do not guarantee that our website will operate without occasional interruptions, maintenance, or technical issues.

Except where expressly stated or required by law, no additional voluntary warranty is provided.

Nothing in these Terms excludes any statutory guarantees, remedies, or consumer rights that cannot legally be excluded.

20. Limitation of Liability

To the extent permitted by applicable law, Cartixa will not be responsible for losses arising solely from circumstances beyond its reasonable control or from unlawful misuse of its Services.

This limitation does not apply to liabilities that cannot legally be excluded or limited.

Nothing in these Terms restricts customers from seeking remedies available under applicable consumer protection laws for defective, incorrect, misdescribed, or undelivered products.

21. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or third-party claims directly resulting from your unlawful use of the Services, infringement of third-party rights, or material violation of these Terms.

This provision does not require you to indemnify Cartixa for its own unlawful conduct or obligations that cannot legally be transferred to customers.

22. Events Beyond Our Control

Cartixa may experience service interruptions or fulfillment delays caused by events beyond its reasonable control.

These may include severe weather, natural disasters, courier disruptions, governmental restrictions, communication outages, or supply interruptions.

We will take reasonable steps to address affected orders and communicate relevant updates.

Any applicable cancellation, refund, or other consumer rights will continue to apply.

23. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.

Any unenforceable provision will be interpreted or limited as necessary to comply with applicable law.

24. Entire Agreement and Waiver

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable store policies, form the terms governing your use of our Services.

Our failure to immediately enforce a provision does not automatically mean that we have waived our right to enforce it later.

Nothing in this section overrides non-waivable customer rights.

25. Assignment

Customers may not transfer their account rights or obligations under these Terms without our prior consent, except where permitted by law.

Cartixa may transfer relevant rights or obligations as part of a legitimate business restructuring or transfer, subject to applicable law and the continued protection of customer rights.

26. Governing Law and Disputes

These Terms are governed by the laws applicable to Cartixa's business operations, subject to mandatory consumer protection requirements.

Where a dispute arises, customers are encouraged to contact us first so we can attempt to resolve the matter fairly and promptly.

Nothing in these Terms prevents customers from pursuing remedies before competent courts or consumer protection authorities under applicable law.

27. Language and Interpretation

These Terms are written in English and may be made available in other languages for convenience.

If translations differ, the English version will generally be used for interpretation, except where applicable law requires otherwise.

Section headings are provided for convenience and do not independently alter the meaning of these Terms.

28. Electronic Communications

By placing an order or using our Services, you acknowledge that Cartixa may send necessary transactional and service-related communications electronically.

These may include order confirmations, delivery updates, cancellation notices, return information, account notifications, and important policy updates.

Marketing communications will be handled according to our Privacy Policy and applicable consent requirements.

29. Changes to Terms of Service

Cartixa may update these Terms from time to time to reflect operational, legal, or service-related changes.

The latest version will be published on this page with an updated revision date.

Where legally required, we will provide appropriate notice of material changes.

Changes will not retrospectively remove rights already acquired by customers under applicable law.

30. Contact Information

For questions about these Terms of Service, your purchases, deliveries, or customer support, please contact us.

Store Name: Cartixa

Email: cartixaa@gmail.com

Shipping Region: Pakistan

Website: Cartixa Online Store

Our customer support team will make reasonable efforts to assist with your inquiry.

Thank you for choosing Cartixa.

Cartixa — Everything You Need, One Cart.