Shipping Policy

Last Updated: October 18, 2026

Thank you for shopping with Cartixa! We are committed to providing a smooth, reliable, and convenient shopping experience. Please review our shipping policy to understand how your orders are processed and delivered.

1. Order Processing

All orders are processed as quickly as possible after confirmation.

Once your order is confirmed, our team will prepare it for shipment. You may receive order updates through email, phone, or other available communication channels.

Orders placed during public holidays or periods of high demand may experience slight delays.

2. Shipping & Delivery Time

We aim to deliver orders within 3–5 days after order confirmation across Pakistan.

Please note that delivery times are estimates and may vary depending on your location, courier availability, weather conditions, and other unforeseen circumstances.

We always strive to deliver your orders as quickly as possible.

3. Shipping Charges

At Cartixa, we offer:

• Free Shipping: On eligible orders above Rs. 3,000.

• Standard Shipping: Shipping charges for other orders will be displayed at checkout.

Any applicable delivery charges will be clearly shown before you complete your purchase.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible orders across Pakistan.

Customers can pay the order amount upon receiving their package, subject to availability at checkout.

5. Order Tracking

Once your order has been shipped, tracking details may be shared through email or another available communication channel.

Please allow some time for the courier's tracking system to update.

If you need assistance with your order, feel free to contact our support team.

6. Shipping Locations

We currently deliver orders within Pakistan only.

Delivery availability and estimated delivery times may vary for remote or less accessible areas.

7. Incorrect Shipping Information

Please ensure that your name, contact number, and delivery address are accurate when placing an order.

If you notice any incorrect information, contact us as soon as possible.

We cannot guarantee changes once an order has been dispatched.

8. Delayed, Lost, or Damaged Orders

We take great care to ensure your order reaches you safely.

If your order is significantly delayed, lost, or arrives damaged, please contact our customer support team.

We will review the issue and assist you in accordance with our Return & Refund Policy and applicable consumer protection requirements.

9. Order Cancellation

If you wish to cancel or modify your order, please contact us as soon as possible.

Orders may be cancelled or modified before dispatch, where possible. Once an order has been shipped, cancellation may not be available.

Any eligible refunds will be handled according to our Return & Refund Policy.

10. Contact Us

If you have questions regarding shipping, delivery, or your order, please contact us:

Store: Cartixa

Email: cartixaa@gmail.com

We appreciate your trust in Cartixa and look forward to serving you!

Cartixa — Everything You Need, One Cart.